1. Delivery
All products sold on thedigitalKraft Kids are digital downloads. Upon successful payment, you will receive an email containing your download link, typically within a few minutes. No physical item will be shipped as part of this order.
2. Refunds
Because our products are instant-access digital files, we are unable to offer refunds once a download link has been issued or the file has been accessed. We encourage you to review product previews and descriptions carefully before purchasing.
If you experience a genuine technical issue — such as a corrupted file, a broken download link, or an accidental duplicate purchase — please contact us at info@thedigitalkraftkids.com within 7 days of purchase, and we will resolve the issue via a replacement file or refund at our discretion.
3. Order issues
If you haven't received your download email within 30 minutes of purchase, please check your spam or promotions folder first, then contact us with your order number so we can resend it.
4. Bulk and school orders
Our wholesale program for schools and bulk buyers may include physical printed copies, which follow separate shipping and return terms. Reach out to us at info@thedigitalkraftkids.com to learn more.